Privacy Policy for True Health Preventative Care

Effective Date: April 29, 2024

Introduction

At True Health Preventative Care, we are committed to protecting the privacy and security of our patients' personal and health information. This privacy policy explains how we collect, use, and disclose protected health information (PHI) on our website, (https://www.truehealthpreventativecare.com), and through our use of Jane, a third-party platform, (https://jane.app/). We are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and other international regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).

Information We Collect:

• Personal Information: name, email address, phone number, and other identifiable information.
• Health Information: medical history, test results, and other health-related data.
• Website Usage: browsing history, search queries, and other interactions with our website.

How We Use Your Information:

• Provide Healthcare Services: We use your information to provide healthcare services, communicate with you about your care, and coordinate with healthcare providers.
• Online Appointments: We use Jane's telehealth feature to conduct online appointments and store related data.
• Payments: We use Jane Payments to process transactions and store payment information.
• Compliance with Laws: We use your information to comply with legal and regulatory requirements, such as HIPAA, PIPEDA, and GDPR.

Information Sharing:

• Healthcare Providers: We share your information with healthcare providers, insurance companies, and other authorized parties as necessary for your care.
• Business Associates: We share your information with business associates who assist us with our operations, such as billing services.
• Legal Requests: We disclose your information in response to legal requests, such as subpoenas and court orders.

Data Security:

• Data Centres: Jane.app stores your information in regional data centres in Canada, the United States, UK, and Australia, chosen by you during the sign-up process.
• Encryption: Jane.app uses SSL encryption and secure servers to protect your data.
• Firewalls and Access Controls: Jane.app uses firewalls and access controls to restrict access to your information.
• Secure Storage: Jane.app stores your information in secure databases and files.

Data Retention:

• Retention Period: We retain your information for as long as necessary to provide our services and comply with legal requirements.
• Deletion: We delete your information when it is no longer needed or upon your request.

Your Rights:

• Access: You have the right to access and correct your personal information.
• Deletion: You have the right to request deletion of your information.
• Object to Processing: You have the right to object to processing or restrict processing of your information.
• Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority.

Changes to This Policy:

• Updates: We may update this policy from time to time.
• Notice: We will notify you of significant changes by posting a notice on our website or sending you an email.

Contact Us:

If you have questions or concerns about our privacy policy, please contact us at:

True Health Preventative Care LLC

17729 Hunting Bow Cir

Lutz, FL 33558

HIPAA Notice of Privacy Practices:

As a healthcare provider, we are required to provide a Notice of Privacy Practices under HIPAA. This notice explains your rights and our responsibilities regarding your protected health information. You can request a copy of our HIPAA Notice of Privacy Practices by contacting us.